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call: +971 4 231 1000

or email: letstalk@flydubai.com

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Travel insurance

Get great-value, reliable travel insurance for yourself and other travellers through our travel partner.

Travel Guard for flydubai

Travel Guard for flydubai is the travel insurance provided by flydubai’s travel partner, Travel Guard. It can cover you if:

  • you have to cancel your trip
  • you need emergency medical treatment while you’re away
  • you need to fly home early

How do I buy Travel Guard for flydubai?

You can take out your travel insurance when you book your flydubai flight:

Who can take out Travel Guard for flydubai?

You can take out travel insurance for yourself or for other travellers.

The people you want to cover have to be:

  • a resident of the country where they are starting their journey with you
  • over 2 years old (children between 14 day and 2 years are covered for free when they travel with one of their parents on the same flydubai booking), and infants under 14 days old are not permitted to travel.

What will I be covered for?

The policy benefits (with the maximum insured limits in US dollars) are shown in the table below.

Policy benefits

If you’re aged 3 months to 64 years

If you’re over 64

Trip cancellation
Deductible*

USD 1,000
N/A

USD 1,000
20% of total amount claimed

Trip interruption/curtailment
Deductible

USD 1,000

N/A

USD 1,000 

20% of total amount claimed

Accidental & sickness
(medical reimbursement)
Deductible

USD 50,000

USD 50

USD 10,000

USD 200

Evacuation and repatriation

Included under accident & sickness

Included under accident & sickness

Loss of baggage, personal effects & travel documents
Single item limit
Valuable limit

USD 1,000

Up to USD 250
Up to USD 500

USD 1,000

Up to USD 250
Up to USD 500

Baggage delay
In excess of:

Up to USD 150
4 hours

Up to USD 150
4 hours

Trip delay


In excess of:

USD 50 per hour for up to 10 hours (maximum)

4 hours

USD 50 per hour for up to 10 hours (maximum)

4 hours

Missed departure

USD 150

USD 150

Personal liability

USD 50,000

USD 25,000

Legal fees

USD 2,000

USD 2,000

Assistance

Included

Included

* ‘Deductible’ refers to the amount of money you’d need to pay yourself before you could start claiming any insurance money. 

Which countries will I be covered in?

You’ll be covered when you fly to or from any of the following countries with flydubai:

Click on the name of the country where you’re starting your journey to download a summary of the cover you’ll get and Travel Guard’s terms and conditions. 

How do I make a claim?

If you want to make a claim on your travel insurance, you need to call the claims office on:

  • +971 4 214 3977 (UAE)
  • +974 496 7584 (Qatar)
  • +44 1273 400658 (UK)

Or email:

The claims office is open from Monday to Friday between 08:00 and 17:00 (GMT).

If you speak Arabic, you can also call +971 4 601 4455 (UAE) from Sunday to Thursday between 08:30 and 17:00 (UAE time).

When you call or email, a representative will explain exactly what you need to do to report your claim.  

You’ll need to download one of the following claims forms:

Trip cancellation
Trip interruption / curtailment
Accident & sickness (medical reimbursement) / evacuation & repatriation
Loss of baggage, personal effects & travel documents / baggage delay
Trip delay / missed departure
Personal liability / legal fees

For some claims, you’ll need a medical certificate for your doctor to fill in.

Once you’ve filled in your claim form, you can email it to flydubai.claims@travelguard.com or post it (along with any other relevant documents) to the claims office at:

Travel Guard
PO box 60108
London
SW20 8US
UK

Important information

  • If you want to make an accident & sickness claim, you need to call the 24-hour emergency medical assistance number. If you don’t, your claim might not be valid.
  • If you want to make a claim for a lost item, you need to report your claim within 30 days of losing the item for your claim to be valid.

If you go into hospital while you’re outside your country of residence and are likely to be kept as an inpatient for more than 24 hours or if your outpatient treatment is likely to cost more than USD 500, someone should call one of the 24-hour emergency medical assistance numbers immediately on your behalf. If they don’t, your cover might not be valid or you might get less insurance money for medical expenses. 

What documents will I need to make a claim?

Here are some of the documents you may need to send to the claims office (along with your completed claims form) if you want to make a claim:

 

Type of claim

Why you’re making the claim

Documents you’ll need

All claims

 
  • Certificate of insurance or policy number
  • Proof of travel - original boarding pass or original travel itinerary

 

Trip cancellation or trip interruption / curtailment

Medical condition
  • Medical certificate

 

Injury or illness
  • Medical certificate
  • Full description of incident (including details of any third party/parties involved if appropriate)

 

 

Death
  • Certified copy of death certificate

 

Redundancy
  • Letter from former employer confirming termination of employment and other employment details

 

Jury duty
  • Copy of summons to jury duty

 

Any other reason
  • Incident report with details of circumstances resulting in submission of claim

Accident & sickness (medical reimbursement)

Sickness
  • Medical certificate
  • Passport copies showing exit date from city of departure and entry date into city of arrival
  • Original receipts for all expenses incurred

 

 

Accident or injury
  • Medical certificate
  • Passport copies showing exit date from city of departure and entry date into city of arrival
  • Original receipts for all expenses incurred
  • Incident report with details of circumstances resulting in submission of claim

 

 

Death
  • Certified copy of death certificate
  • Grant of probate/letters of administration (if claim is submitted on behalf of the estate of a deceased insured)

 

Loss of baggage, personal effects & travel documents and baggage delay

Baggage loss (not in custody
of common carrier)
  • Police report

 

Baggage loss (in custody
of common carrier)
  • Property Irregularity Report (PIR) from the carrier, baggage tags and confirmation that no payment has been issued
  • Statement of items lost (verified by the carrier)

 

 

Damage only
  • Estimate for repair – retain all damaged items as you may be asked to forward them to the claims office

 

Baggage delay
  • Property Irregularity Report (PIR) from the carrier, baggage tags and details of the date and time the baggage arrived
  • Original receipts for essential purchases of clothing and toiletries

 

 

Loss of passport
  • Consular report and police report
  • Original receipts for expenses incurred to replace passport or travel documents

 

Trip delay

 
  • Airline confirmation letter stating the reason for and duration of the delay

Missed departure

 
  • Confirmation of the reason for the delay and how long it lasted from the appropriate authority

Personal liability
& legal fees

Personal liability
  • Incident report (including details of any witnesses or third parties involved)

 

Legal fees
  • Proof of injury, illness or death
  • Proof of the nature of legal costs incurred
  • Original receipts for legal expenses

Questions about 'Travel Guard for flydubai'

How long will I be covered for?

You can be covered for as long as your trip lasts up to a maximum of 90 days, starting from the day you travel.

If you’re only travelling one way, you can be covered for up to 7 days from the day you arrive at your destination on a flydubai flight.

Will I still be covered if I catch a connecting flight?

You’ll only be covered by Travel Guard for flydubai when you fly with flydubai.

Can I cancel my policy and get a refund?

No, you can’t get a refund if you cancel your policy – unless you bought your policy in Qatar. If you did buy your policy in Qatar, you can get a refund as long as you: 

  • cancel your policy within 14 days of buying it
  • cancel your policy at least 24 hours before you travel
  • haven’t filed any claims against your policy

If you want to cancel a policy that you bought in Qatar, call +974 496 7424 or email servicecenter-me@chartisinsurance.com

Can I make changes to my policy?

Yes, as long as you haven’t set off on your return journey yet. If you want to stay away for longer, Travel Guard for flydubai will give you a new policy once you’ve paid any extra charges. If you want to stay away for less time that you originally planned, your original policy will still be valid. Your cover will end as soon as you get back. 

What happens if flydubai reschedules my return flight for a later date?

Your Travel Guard with flydubai cover will be automatically extended for up to 3 days.

Do I have to carry a copy of my insurance certificate with me when I travel?

No, just make sure you have your policy number with you.

How can I get hold of a copy of my insurance certificate?

If you’ve already taken out travel insurance with Travel Guard for flydubai, you can download a copy of your certificate insurance here.

Where can I see the full terms and conditions of my travel insurance?

You can read the full terms and conditions of your insurance policy by clicking on the country you’re starting your journey from in the list above.

What if I need help with my travel insurance?

You can get 24 hour emergency assistance by calling: 

  • +971 4 214 3966 (UAE)
  • +44 1273 400872 (UK)

Or you can email:

If you speak Arabic, you can also call +971 4 601 4455 (UAE) from Sunday to Thursday between 08:30 and 17:00 (UAE time).

Is there a time limit for filing a claim?

You need to report your claim no more than 30 days after the end of your insurance policy.

How long will it take to process my claim?

You claim will be processed within 14 days of you sending us the correct documents.

What do I do if I disagree with a claims decision?

You can appeal to the claims manager by calling +971 4 601 4455 or emailing servicecenter-me@chartisinsurance.com

Disclaimer

Travel Guard for flydubai is underwritten by Chartis Inc. member companies or third party affiliates licensed to provide insurance in the country where your travel originates. flydubai assumes no responsibility for the payment of any claims made through your Travel Guard policy. The information and descriptions contained herein are not complete descriptions of the products and services, but are general information. Please refer to the actual policy wording, which will contain reductions, limitations, exclusions and termination provisions. Not all cover will be available in every country. If there is any conflict between the contents of this website and the policy wording, the policy wording will govern in all cases. Certain names, words, titles, phrases, logos, icons, graphics or designs on this website may constitute trade names, registered or unregistered trade-marks ("Trade-marks") of Chartis and used under licence by Chartis. All information on this website is protected under copyright legislation.

 © flydubai 2013. All rights reserved.

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