Terms and conditions

Thank you for visiting flydubai's website www.flydubai.com (the 'website'). This website is owned and managed by Dubai Aviation Corporation (trading as and hereinafter referred to as "flydubai").

Please read these terms and conditions carefully before you start to use the website. Your use of the website and our Company Information is subject to these terms and conditions, and by using our website, you (unconditionally and irrevocably) accept these terms and conditions. flydubai reserves the right to change these terms and conditions without notice.

The website is owned and operated by flydubai, whose principal office is at Dubai International Airport, Terminal 2, PO Box 353, Dubai, United Arab Emirates. flydubai is a Dubai corporation formed by the Government of Dubai in July 2008.

You represent and warrant that you possess the legal right and ability to enter into this agreement and to use this website in accordance with all terms and conditions herein.

You promise flydubai that you are old enough to enter legally binding contracts through this website and you know that you will be responsible for all payments due to us for bookings made by you or another person using your login information.

Please also make sure that you have read and accept our privacy policy

Information concerning flydubai and its services, including flight schedules, routes, fares, text, graphics, button icons, audio and video clips, digital downloads, data compilations (including customer information), logos and information regarding the status of our flights, etc. is referred to as "Company Information". flydubai owns all copyrights, trademarks, service marks and trade names related to the Company Information and the Company Information is proprietary to flydubai.

We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the website, and will not have any retrospective effect on existing contractual arrangements made through this website. Your continued use of this website after any change means you have accepted the changed terms and conditions.

General

Your access to and use of software and other materials on, or through, this website is solely at your own risk. We make no warranty whatsoever about the reliability, stability or virus free nature of such software.

We have taken reasonable steps to ensure the information provided by us on this website is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources, for example, by the providers of other information, or of other parties linked to or from the website.

Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed or act upon any of its contents.

We aim to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed and we reserve the right to withdraw or amend the service we provide on the website without notice. Also, your access to the website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our website is unavailable at any time or period.

Disclaimer of warranty

To the maximum extent permitted by applicable law, we disclaim all warranties relating to the information, software, products and services contained in this website. All such information is provided 'as is' without warranty of any kind. We hereby disclaim all warranties and conditions with regard to this information, software, products and services contained in this website including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

Limitation of liability

In no event will we be liable for any direct, special, indirect, incidental, consequential (including among other things loss of revenue or profits), punitive, or exemplary, damages of any kind or subject to equitable or injunctive remedies (whether based on breach of contract, tort, negligence, strict liability or otherwise) arising out of:

• access to, or use of this website, or delay or inability to use this website, or any information contained in this website; or,
• the availability and utility of products and services (except carriage by air performed by us).

Nothing in this limitation of liability shall exclude liabilities not permitted to be excluded by applicable law.

Any carriage by air using a booking obtained using this website shall be subject to the conditions of carriage of the relevant carrier and may also be subject to the Warsaw Convention or the Montreal Convention, which may limit the carrier's liability in certain circumstances. You should refer to the note on conditions of carriage set out below.

Any rights not expressly granted herein are reserved by us.

As a condition of use of this website, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of this website, including without limitation any claims alleging facts that if true would constitute a breach by you of these terms and conditions.

The website may have links to Preferred Partner websites which are not operated, controlled or maintained by flydubai. We do not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third party links and pointers.

You agree to use this website solely to determine the availability of goods and services and make legitimate reservations or transact business with us. You agree to use the website only for personal, non-commercial use.

We may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.

You agree to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the website are your sole responsibility.

You agree to not abuse the website - 'abuse' includes, without limitation, using the website to:

• defame, harass, stalk, threaten, abuse or otherwise violate others' rights as defined by applicable law;
• harm or interfere with the operation of others' computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses;
• violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software;
• omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trademark;
• transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information;
• download or upload files that are unlawful to distribute through the website;
• transmit any information or software obtained through the website, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the website;
• cause an excessively large load on the infrastructure of the website;
• cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimises, covers, or otherwise inhibits the full display of the website;
• use the website in any way which depletes website infrastructural resources, slows the website, or interferes with the normal operation of our site;
• falsely use a password or personal identification number during logging into the website, or misrepresent one's identity or authority to act on behalf of another;
• violate this agreement in any other manner.

Since we provide services and products in many parts of the world, this website (and its links and pointers) may refer to certain goods, products and/or services that are not available in your area. A reference to goods, products and/or services without limiting their geographical scope does not imply that we offer or intend to offer the same in all locations.

All content of this website is © flydubai 2009-2012. All rights reserved.

This site is for your personal, non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website. flydubai and any other product or trade names of Dubai Aviation Corporation referenced herein are our service marks or registered service marks. Other product and company names mentioned herein may be the trademarks of their respective owners.

The website is currently available for flights departing from flydubai's destinations as listed in the timetable.

You can book on the website for up to 9 passengers per booking. You may simultaneously book flights for 9 adults and children (2-11 years old). A child over two years occupying a seat pays the regular fare. Additionally, one infant (14 days to 1 year old) can be booked per adult passenger. flydubai offers a discount for an infant (child over 14 days and under two years on the date of travel) sharing a parent's seat. All bookings are in economy class.

You are able to cancel your booking on the website if the booking was originally made online or through flydubai's call centre. Bookings made via a travel agent can be viewed online under the modify your booking section, but cannot be modified online. You will be subject to the fare rules that you agreed to when you confirmed the booking. Depending on flydubai's schedules, you may book flights 6 to 9 months before departure.

The flydubai fare includes all taxes and a 7 kg hand baggage allowance.

Payment options

Once you have booked online or through the call centre, you can pay using your Visa or MasterCard for a small payment fee. We accept credit/debit cards issued in selected countries as specified during the booking process. Your credit/debit card will be debited when you click on the 'Next' button after you choose your form of payment as 'credit/debit card'. If you do not have a credit/debit card, you may choose to pay later or use your flydubai voucher.

The credit/debit card used to purchase the booking online will be required for verification at check-in time.

If you want to pay using cash, flydubai will hold your reservation for up to 24 hours so that you can make your payment through one of flydubai's payment partners. If you book less than 48 hours prior to departure, payment must be made immediately.

Payment partners

If you choose to pay later, you may return to the website or visit one of our payment partners within the time specified during the booking process, failing which your booking will be automatically cancelled.

Security of information

We will take all reasonable measures to ensure information you transmit to us using the website will remain confidential and protected from unauthorised access. Despite those measures, we do not warrant unauthorised access to that information can never happen. We will not be liable for any such unauthorised access unless caused solely by our gross negligence, in which event you will be entitled to compensation up to a maximum of the value of the services purchased by you.

To ensure secure online payment and all other transactions of personal data, the website uses a technology called Secure Socket Layer (SSL). SSL encrypts all communications between your computer and our server so that the information can only be read and understood by us. A closed lock on the browser window indicates a secure connection. For further information, please consult your browser's security specifications. If your browser is equipped with SSL your transaction will automatically be secured.

Please ensure you have a passport valid for the duration of your trip. Some destinations require your passport be valid for a certain length of time; in general, 6 months after completion of travel. You may also be required to obtain a visa for some destinations and it is your responsibility to do so.

For information on passport or visa requirements, you should contact the embassy, high commission or consulate of the country to which you will be travelling.

On arrival at the departure gate, your passport, visa (if required) and boarding pass will be checked to ensure that you have the valid documents for the flight and acceptance in the destination country. It is your responsibility to ensure your documents are correct. If your documents are incorrect, flydubai will not allow you to travel and no refund or alternative flight will be offered.

Some airports will levy an airport departure tax, which is payable by passengers at the airport locally. Information on these charges is not given through our quoted fares.

Immunisation may be recommended or required for your destination - please check this with your doctor. We also recommend purchase of adequate travel insurance for all overseas travel.

The carriage of passengers and their baggage by air will be subject to the conditions of carriage of the carrier concerned. With respect to our flights, please read our general conditions of carriage for passengers and baggage.

Please use the Contact us section of the website to get in touch with the flydubai call centre and an agent will assist you with your query.

To view www.flydubai.com and purchase travel online, we recommend you use a web browser equivalent to Microsoft Internet Explorer 6.0+, Firefox 1.5+, Opera 9.0+, or Safari 2+. The browser you use must support Secure Socket Layer (SSL) encryption and JavaScript. Disabling any of these features or using older non-compatible browsers may reduce site functionality.

To determine which browser you are running, click on "Help" at the top of the browser and select the "About" menu item that describes your browser.

Please note that any "Beta" or "Preview" version of a browser may not properly work with these pages.