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Passengers:

Infants (< 2 yrs)

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Infants

An infant's age must be over 14 days and under 2 years on the date of travel.

Want to make a booking for 9 or more?

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Group bookings

You can book online for a maximum of 9 passengers (adults and children). If you need to book for more

call: +971 600 544 445

or email: groupreservations@flydubai.com

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You may have a 5-character promotional code from one of our special offers. This will give you a discount on some flydubai flights.

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For information on special needs, unaccompanied children, pets and our flight policy see FAQs

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Baggage

Find out how much baggage you can take and learn about flydubai's baggage policies.

How much hand baggage can I take on board?

Economy class

If you’re travelling in economy class, you can carry one item of hand baggage on board with you for free, as well as one small laptop bag or handbag. Your hand baggage can weigh up to 7 kg.

Each item of hand baggage has to be smaller than 56cm x 45 cm x 25 cm so you can store it in the overhead locker or under your seat. If your hand baggage is too big or too heavy to carry on board, you can check it in at the flydubai check-in desk subject to your checked baggage allowance and applicable excess baggage rates.

Business class

If you’re travelling in business class, you can carry up to two items of hand baggage on board with a combined weight of 15 kg.

Each item of hand baggage has to be smaller than 56cm x 45 cm x 25 cm so you can store it in the overhead locker or under your seat. If your hand baggage is too big or too heavy to carry on board, you can check it in at the flydubai check-in desk subject to your checked baggage allowance and applicable excess baggage rates.

How much baggage can I check in?

Economy class

In economy class, you can pre-pay to check in 20 kg of baggage on any flydubai flight. If you want to take more baggage, you might be able to pre-pay to check in 30 kg or 40 kg if there’s enough space on the flight. The baggage allowance may be included in some fares.

You can check in up to 3 pieces of baggage, as long as their combined weight doesn’t add up to more than the baggage allowance you’ve paid for.

Each piece of baggage has to weigh 32 kg or less and be smaller than 75 cm x 55 cm x 35 cm.

Business class

Business class passengers can check in up to 3 pieces of baggage with a combined weight of 40 kg.

Each piece of baggage must weigh 32 kg or less and be smaller than 75 cm x 55 cm x 35 cm.

How much does it cost to check in baggage?

Here are the baggage charges for economy class: 

I’m buying my baggage allowance at:

7 kg hand baggage

20 kg checked baggage allowance*

30 kg checked baggage allowance

40 kg checked baggage allowance

flydubai.com

Free

AED 50

AED 100

AED 200

flydubai Call Centre

Free

AED 50

AED 100

AED 200

flydubai Travel Shop

Free

AED 50

AED 100

AED 200

Airport

Free

Per kilo rate

Per kilo rate

Per kilo rate

* 20 kg checked baggage is free for certain destinations as included in the fare

In economy class,You can pre-pay for your checked baggage allowance up to 4 hours before your flight. You can do this online, or through one of our call centres or our travel shops.

If you haven’t pre-paid, you can pay to check in baggage at the airport rate, provided there’s enough space on the flight.

You’ll also need to pay to check in your baggage at the airport rate if:

  • you go over your pre-paid baggage allowance
  • you have more than 3 pieces of baggage to check in (even if you haven’t gone over your baggage allowance)

How do I buy a baggage allowance for my flight?

You can buy a baggage allowance through:

Airport baggage rates

Our destinations are split into 3 different zones. The cost of checking in baggage per kilo depends on what zone you’re flying to and from: 

The rates displayed below are in UAE Dirhams and are applicable when you travel from Dubai. When traveling from other airports, different rates will apply in the local or an alternative currency.

 

Zone 1

Zone 2

Zone 3

Zone 1

AED 12

AED 25

AED 35

Zone 2

AED 25

AED 35

AED 45

Zone 3

AED 35

AED 45

AED 55

Zone 1 destinations

Bahrain, Basra, Dammam, Doha, Dubai, Gassim, Ha'il, Hofuf, Karachi, Kuwait, Mashhad, Muscat, Riyadh, Salalah and Tehran

Zone 2 destinations

Abha, Aden, Ahmedabad, Amman, Ashgabat, Baghdad, Baku, Beirut, Delhi, Djibouti, Erbil, Jeddah, Kabul, Kandahar, Medina, Mineralnye Vody, Multan, Mumbai, Najaf, Sana'a, Shymkent, Sialkot, Sulaimaniyah, Tabuk, Taif, Tbilisi, Yanbu and Yerevan

Zone 3 destinations

Addis Ababa, Alexandria, Almaty, Belgrade, Bishkek, Bucharest, Bujumbura, Chisinau, Chittagong, Colombo, Dhaka, Donetsk, Dushanbe, Entebbe, Hyderabad, Istanbul, Juba, Kathmandu, Kazan, Kharkiv, Khartoum, Kiev, Kigali, Kochi, Krasnodar, Lucknow, Male', Mattala, Moscow, Odessa, Port Sudan, Rostov-on-Don, Samara, Sarajevo, Skopje, Thiruvananthapuram, Ufa, Volgograd, Yekaterinburg and Zagreb

Baggage contents policy

To keep you and your fellow passengers safe, there are some items that you cannot take with you on flydubai flights.

Things you shouldn’t bring on a flydubai flight

Things you shouldn’t pack in your hand baggage

  • real, replica or toy weapons
  • sharp objects like knives, razor blades and scissors
  • hypodermic needles (unless you have a medical certificate explaining why you need them)
  • sporting bats and clubs

Things you shouldn’t pack in your checked baggage

  • fragile or perishable items
  • valuable items like money and jewellery
  • computers and other electronic devices which might contain personal data
  • any medication that you might need during your flight or trip
  • important documents like passports and visas

For a full list of things you shouldn’t bring on flydubai flights, see our Conditions of Carriage

If you’re not sure whether you’re allowed to bring an item onboard or not, please check with us by phone or by email before you get to the airport.

Delayed and lost baggage

Find out what you need to do if your baggage is delayed, lost or damaged while you’re flying with flydubai.

What do I do if my baggage is delayed?

If your baggage is delayed, you need to report it to the flydubai desk at the airport straight away. They’ll put you in touch with a handling agent who’ll help you get your bag back as soon as possible.

If your bag shows up within 5 days, your handling agent will contact you so you can come and pick it up.

If your bag is delayed for more than 5 days, the flydubai baggage services team will take over the search and contact you when they find it.

If your bag hasn’t been found after 21 days, it’s considered lost.

What compensation do I get if my baggage is delayed?

If your baggage is delayed, you will receive compensation in form of voucher from flydubai in sum of USD 50 per day of delay. The maximum compensation is of 3 days.

What do I do if my baggage is lost?

If your bag has been missing for more than 21 days, send an email to baggageservices@flydubai.com along with:

  • the reference number from the missing bag report given to you by the handling agent at the airport when you reported your bag missing
  • a scanned copy of the missing bag report
  • your contact number
  • the booking reference for the flydubai flight you were travelling on when your bag went missing

What compensation do I get if my baggage is lost?

If your baggage is lost, flydubai will pay to replace your bag and its contents up to a set amount. To find out how this amount is calculated, see our Conditions of Carriage.

What do I do if my baggage is damaged?

If your baggage is damaged while you’re flying with flydubai, you need to report it to the flydubai desk at the airport straight away. They’ll put you in touch with a handling agent who will give you a damage report.

You then need to email a damage claim within 1 month of travel to baggageservices@flydubai.com along with:

  • a scanned copy of the damage report given to you by the handling agent
  • a copy of the bag tag
  • proof of excess baggage payments, if any
  • a copy of your boarding pass
  • the receipt for the repair to your baggage
  • a photo of the damaged item

If your baggage is too damaged to repair, you need to get a letter from the repair shop to confirm this.

What compensation do I get if my baggage is damaged?

If your damage claim is successful, flydubai will pay for your bag to be repaired or replaced.

For further information about baggage, please read our conditions of carriage.

 © flydubai 2014. All rights reserved.

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