Operational updates

Flights are open for sale through flydubai.com, the flydubai mobile app, the flydubai Contact Centre in Dubai at (+971) 600 54 44 45, the flydubai Travel Shop, or via the respective travel agents.

Flight durations and transit times in Dubai may be longer than usual due to the temporary rerouting of some flight paths. We continue to closely monitor the situation and update our flight schedule accordingly. The safety of our passengers and crew remains our highest priority.

Passengers are advised to regularly check flight status and Operational updates for the latest information before heading to the airport.

We would like to thank our customers for their patience and understanding.

Customer advisory :

• If you have received a notification regarding important changes to your existing booking, please follow the instructions provided to make the required changes.
• Ensure that your contact details are up to date by visiting Manage your booking.
• Check in online between 48 hours and 75 minutes before the departure time of your flight to save time at the airport.
• If you have booked your flight through a travel agent, please contact them for rebooking or refund options.

• The form can be completed on the India Bureau of Immigration website or the “Indian Visa SuSwagatam” Mobile App.
• The form must be submitted no earlier than 72 hours and no later than 24 hours before your flight’s departure.
• There is no registration fee for submitting the e-Arrival Card online.
• The physical paper landing cards will no longer be valid.
• Passengers who do not complete the form in advance may face delays at immigration upon arrival in India.

• Flights FZ 843 and FZ 844 on 25 February will be the last flights operating from Terminal 3.
• Flights FZ 849 and FZ 850 on 25 February will be the first flights operating from Terminal 5.

Customers affected by these cancellations are advised to contact the flydubai Contact Centre in Dubai at (+971) 600 54 44 45, visit the flydubai travel shop, or reach out to their respective travel agent for rebooking or refund options.

Customers are also advised to update their contact details by visiting Manage your booking and to check the status of their flights on flydubai.com.

Important notes:

• This requirement applies to all destinations, including GCC countries, regardless of local entry rules.
• Passengers whose documents do not meet this requirement will not be allowed to check in.

We strongly recommend verifying your passport or Emirates ID validity well in advance to avoid disruptions.

Passport renewal services

If your passport is close to expiry, renewal services are available at:

• Terminal 3, Dubai International (DXB) – Arrival Level Immigration Offices
• The renewal process typically takes around 30 minutes, depending on passenger volume.

Who is affected:

• Non-EU/Schengen nationals , including UAE passport holders, travelling to or from Schengen countries for short stays (up to 90 days in any 180-day period).

Who is not affected:

• EU citizens , Schengen residents , and holders of long-stay visas or residence permits .

What to expect:

• On your first arrival, border officials will collect:
  • Biometric data (fingerprints and facial image)
  • Passport details
• On future visits, this information will already be stored, and your entry/exit will be recorded digitally.

Passengers are advised to allow extra time at border checks , especially during their first trip after the implementation of new system.

For more information, visit the official EU EES information page.

To help ensure a smooth journey, please take note of the following travel tips: 

• Please arrive at the airport at least 3 hours before your flight departure. Please note that check-in closes 60 minutes before the departure time of your flight.
• Make sure your contact information is up to date. You can do this via Manage booking portal.
• Save time at the airport by checking in online from 48 hours to 75 minutes before your flight from Sofia.