Frequently asked questions (FAQs)

If, more than 72 hours before the scheduled time of departure, we make a schedule change and:

• your flight is departing early by more than 1 hour; or
• your flight is departing later by more than 3 hours.

or

If, within 72 hours before the scheduled time of departure, we make a schedule change and:

• your flight is departing early by more than 20 minutes; or
• your flight is departing later by more than 1 hour.

You have the following options: 

Rebooking

• You can rebook, free of charge, to travel up to 10 days from your original date of travel or to the next scheduled flight and you will not be required to pay a penalty or difference in fare.
• If you choose to rebook more than 10 days from your original date of travel, no penalty will be payable. However, any difference in fare will need to be paid.

Refund

• You can request a refund to flydubai voucher. A flydubai voucher can be used before the expiry date for booking on any available future date and only by the passenger on whose name it was issued.

If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your refund and rebooking option.

Go to Manage booking.

If you miss a connection with us or one of our partner (codeshare and interline) airlines, due to a schedule change made by us (where the connection is included on the same booking) you have the following options: 

Rebooking

• You can rebook, free of charge, to travel up to 10 days from your original date of travel or to the next scheduled flight and you will not be required to pay a penalty or difference in fare.
• If you choose to rebook more than 10 days from your original date of travel, no penalty will be payable. However, any difference in fare will need to be paid.

Refund

• You can request a refund to flydubai voucher. A flydubai voucher can be used before the expiry date for booking on any available future date and only by the passenger on whose name it was issued.

If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your refund and rebooking option.

Go to Manage booking.

If your flight is cancelled, the following options are available to you:

Rebooking

• You can rebook, free of charge, to travel up to 10 days from your original date of travel or to the next scheduled flight and you will not be required to pay a penalty or difference in fare.
• If you choose to rebook more than 10 days from your original date of travel, no penalty will be payable. However, any difference in fare will need to be paid.

Refund

• If you do not wish to rebook your cancelled flight, you can request a refund via Manage booking.

If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your refund and rebooking option.