Flying with your own wheelchair or mobility aidownwheelchair
Wheelchair
- We'll carry your wheelchair free of charge in addition to your checked baggage. Please get in touch with us if your wheelchair is part of sporting equipment.
- At most airports you’ll be able to bring your wheelchair up to the boarding gate where it'll be taken and put in the hold for the flight. It'll be waiting in the baggage hall when you arrive at your destination.
- We accept any standard size wheelchairs of max 100 kg weight. Carriage of wheelchairs heavier than 100 kg is subject to prior approval. Any modified or non-standard models of wheelchairs might require review prior to acceptance.
- If you are travelling with a battery-powered wheelchair or mobility device, please read the guidelines below.
Mobility aid or assistive device
The following types of mobility aids or assistive devices can be taken in the cabin, provided they meet safety and security rules and regulations and do not have any sharp edges or parts.
- Canes (including quad canes and forearm canes);
- Crutches (including axillary underarm crutches and lofstrand forearm crutches);
- Walkers (including rollators and knee walkers).
For safety reasons, our cabin crew members will stow your mobility aid device in the overhead locker during taxi, take-off, and landing.electricwheelchairs
Flying with a battery-powered wheelchair or mobility aidbatterypowered
If you’re travelling with a battery-powered wheelchair or mobility aid, please notify us 48 hours before your flight departure. Please download, fill out, and email the Wheelchair and Mobility Aid form to letstalk@flydubai.com.
Download the Wheelchair and Mobility Aid form
Battery-powered wheelchairs or other mobility aids can only be carried when they are used by passengers with restricted mobility.
Packaging batteries
Battery-powered or electric wheelchairs are only accepted as checked baggage free of charge provided the passenger travelling on the same flight and it has been prepared for transport.
While packaging the batteries certain safety precautions must be taken:
- The batteries must not be damaged or leaking.
- If the batteries are disconnected or removed from the wheelchair, they must be protected in a wheelchair battery box (normally provided with wheelchair).
- The battery box must be leak tight and resistant to battery fluid.
- Battery must be protected against activation and short circuit and must be placed upright in a battery box.
- Electrical connection must be prevented so the wheelchair is not activated or switched on during the flight.
- Installed batteries must be securely attached to the equipment.
Please note: flydubai is not responsible for packaging batteries.
Wheelchairs powered by lithium or lithium-ion battery restrictions:
- The battery must not exceed 300 Wh, or for a device that is fitted with two batteries required for operation, each battery must not exceed 160 Wh.
- A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried.
Travelling with a battery-powered wheelchair with our partner airline
- If you have an onward connection with our partner airline, please ensure the other carrier is notified about the battery-powered or electric wheelchair.
- You must provide a proof that the onward carrier will accept the wheelchair. If you are unable to provide proof of acceptance, you will not be allowed to carry the wheelchair.
- Personal wheelchairs cannot be collected at transit or stopover airports. The wheelchair will be returned to you at the baggage reclaim area at your destination. You must request for assistance from the partner airline during transit or stopovers.
All our aircraft are equipped with a foldable wheelchair which you can use to move between your seat and washroom.
Our cabin crew will provide you the wheelchair on request; however, you need to be able to get in and out of the wheelchair and use washroom facilities on your own or with the help of your travel companion.
