UAE chauffeur service

• While booking, you can select the number of passenger(s) and the baggage capacity, then you can choose from the recommended vehicle options with its corresponding image, passenger(s) and baggage capacity.
• In case the number of passenger(s) / baggage capacity is exceeding the confirmed booking information, we might not be able to accommodate the excess passenger(s) / baggage.

• Our vehicles are equipped with ample baggage space to accommodate standard baggage size for each passenger.
• In case the number of passenger(s) / baggage capacity is exceeding the confirmed booking information, we might not be able to accommodate the excess passenger(s) / baggage.
• However, if you have an oversized or excessive baggage, you can contact us via WhatsApp at +971 50 1672545 or via email at booking@prvtlimousine.com.

• Yes, we can accommodate oversized items such as sports equipment or musical instruments, depending on the vehicle's available space. 
• You can contact us via WhatsApp at +971 50 1672545 or via email at booking@prvtlimousine.com.

• For large groups with excessive baggage, we can arrange for multiple vehicles or a larger vehicle with additional baggage capacity.
• You can contact us via WhatsApp at +971 50 1672545 or via email at booking@prvtlimousine.com.

Yes, you can make multiple bookings simultaneously.

A payment receipt will be provided on the payment confirmation page and also sent to you via email.

Typically, bookings are confirmed within 24 hours. If you haven't received a confirmation within this timeframe, please check your spam/junk email folder. Alternatively, you can log into the "Manage booking" section to access your booking details.

If your booking remains unconfirmed after 24 hours, you can contact us via WhatsApp at +971 50 1672545 or via email at booking@prvtlimousine.com.

All mandatory charges applicable to your specific booking are included and itemized in the rate displayed online or outlined in our terms and conditions. These may include the base rate, taxes, credit/debit card(s) fee, Salik charges (toll gate), parking fees, and other relevant expenses. The booking also includes 30 minutes free waiting time.

• Child car seat (upon request): for the safety and comfort of your child, we provide child seats as an optional extra charge of AED 25. 
• It is mandatory by local law for children up to four years of age to be provided with a child seat. 
• The front seat passenger should also be at least 145 cm tall and not younger than 10 years old. 
• To ensure availability and proper installation, we advise requesting a child seat in advance when making your booking. 
• Note: the child car seat will occupy one passenger seat, please consider counting total number of passengers with the appropriate vehicle selection.

• All booking changes or cancellations before 48 hours of your scheduled pick-up time are entitled to a full refund.
• All booking changes or cancellation requests should be submitted through the “Manage booking” section only.
• For bookings made less than 48 hours before pick-up, our “standard cancellation policy” applies automatically. 
• Once the pick-up time has passed, changes or cancellations are not possible for any bookings.

• If a cancellation is made at least 48 hours before the scheduled pick-up time of the first leg of your journey, a full refund will be issued.
• If a cancellation is made less than 48 hours before the scheduled pick-up time of the first leg of your journey, no refund will be provided.
• For bookings made less than 48 hours before the scheduled pick-up time of the first leg of your journey, the cancellation policy will be automatically applied, rendering the booking non-refundable.
• Changes or removal of optional extras, such as child car seat, are not permitted less than 48 hours before the scheduled pick-up.
• Cancellation requests must be submitted through the "Manage Booking" section of the Customer Portal only.
• Refunds are typically processed within 5 working days and may take 3-to 5 working days to reflect in your account, depending on your bank's policies.
• No refunds will be issued for no-shows.

• Once the first leg of a two-leg journey is done, the return leg cancellation is not possible. Both legs are part of the same booking and can't be canceled separately.
• Two-leg journeys can only be canceled in full (not separately), provided that the cancellation request is submitted more than 48 hours before the scheduled pick-up time of the first leg.
• For details on refunds and cancellations, please check the "Standard change and cancellation policy" section above.

If the vehicle is used beyond your specified drop-off location, an hourly rate will apply (starting at AED 100/hr).

• All rates include taxes, tolls, airport parking, and 30 minutes of free waiting time.
• An hourly rate will apply for late show-up (starting at AED 100/hr).

• All vehicles are fully insured, including passengers.
• Third-Party Liability Insurance in respect of bodily injury is unlimited.
• Third-party property damage insurance up to AED 10,000,000/-.
• Personnel accident benefits for drivers and passengers for a limit of up to AED 200,000/-.

• Should you encounter any issues or dissatisfaction with your recent transfer, you can contact us via WhatsApp at +971 50 1672545 or via email at booking@prvtlimousine.com
• Please provide the details of your booking reference and the nature or description of the problem. 
• An acknowledgement will be sent within 2 working days and resolution timeline is within 14 working days.
• Please bear in mind that certain cases may necessitate more time for thorough investigation and resolution. If you require any updates on the progress of your complaint, please respond to the initial acknowledgement email (without changing the email subject).